Refund policy

Changed your mind?

You can return unopened items for a full refund within 14 days of delivery. Products must be unused, with the original seal intact and in a condition we can resell.

How to return

1. Email info@shopaesthetics.co.uk within 14 days of delivery with your order number and the items you're returning. We'll reply with the return address.
2. Send the items back within 14 days of emailing us. Please use a tracked service and pack them carefully. Return postage is paid by you unless the item is faulty or we sent the wrong item.
3. We refund you within 14 days of receiving the items (or your proof of postage, if that comes first), to your original payment method. If you return the whole order, the refund includes the standard delivery charge you paid.

Opened products

For hygiene reasons we can't accept returns of makeup, skincare or brushes once the seal has been broken or the product has been opened or used, unless it is faulty or not what you ordered.

Not sure about your shade? Message us before you order and we'll help you choose.

Faulty, damaged or wrong items

If something arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll replace it or give you a full refund, including postage, whether or not it has been opened.

Offers and multi-buys

Refunds are for the amount you paid. If you return part of a multi-buy order, we refund what you paid for those items after the discount.

Missing parcels

If your order hasn't arrived within 7 working days of dispatch, let us know and we'll track it down or send it again.

This policy doesn't affect your statutory rights.